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Privacy Policy

Privacy Policy/General terms and conditions for processing personal data

We are committed to protecting the privacy of its customers and users. Based on this, we have developed the following privacy policy principles for collecting, using, publishing, transmitting and storing customer data. Our activities on the Internet are in line with all relevant activities and applicable European Union legislation, as well as the laws of the Republic of Estonia.

Collection and use of personal data

Personal data is data that you, as an individual, specifically or indirectly associate with an individual, which we collect and process in order to perform or contact an individual and to fulfill his or her legal obligations.

The collection of personal data can take place in the following ways:

  • submitting contact information (including your name, personal identification number, postal address, telephone number, e-mail address, preferred method of contact) on our website or elsewhere (eg office);
  • when using the website from the customer’s account information or through cookies;
  • when making a purchase or order in our store or e-store by storing personal contact information or information about purchasing preferences (We may ask you to voluntarily provide personal and personal information in certain areas of the website. Required personal information may include name, address, postcode, e-mail address);

Collection of other data

We also collect non-personal data – data that cannot be directly linked to a specific person (gender, age, language preference, location).

We may also collect information about customer activities on our website. This information is collected and used to provide customers with more useful information and to know which parts of the website, products and services are of most interest. Aggregate data is treated as non-personal data in this Privacy Policy.

Use and storage of collected personal data

With the collected personal data, we can inform customers about product news, campaigns and upcoming events. A customer who does not wish to be on our newsletter list or receive notifications can opt out of the audience at any time.

We may also use the collected personal data for the delivery of goods and the fulfillment of obligations to the customer.

By agreeing to the terms of the privacy policy, the customer consents to the automated processing of their data. You can always withdraw your consent via our website or by submitting a statement in a form that can be reproduced in writing. The application or withdrawal of consent shall not have retroactive effect.

In order to better serve the customer, we may disclose information about individual users to a third party who provides services to us and is contractually obliged to keep the information shared confidential. A third party is, for example, our partner, who is responsible for editing content or providing translation services.

We store the customer’s personal data until the termination of the loyalty agreement. The data that we are obliged to retain pursuant to legislation (eg accounting data) is retained in accordance with the requirements provided by legislation.

Protection of personal data

We take all precautions (including administrative, technical and physical measures) to protect the customer’s personal data. Only authorized persons have access to modify and process the data.

If you suspect that your personal information has been compromised as described in this Privacy Policy or that there is a risk that your information may have been leaked to third parties, please let us know immediately. Only in this way can we keep the potential damage to a minimum.

The customer has the right to demand the termination of the processing of his data, information on the use of the data and the transfer of the data to himself or a third party in a publicly available format. In order to prevent the misuse of customer data and rights, applications may only be submitted in a form where the applicant’s identity is identifiable (digitally signed or personally signed at the office). We have the right to respond to such requests within 30 days.

We treat the request for termination of data processing as a statement of termination of the loyalty agreement.


All personal data of the customer that has become known during the visit to the website and the conclusion of contracts will be treated as confidential information. An encrypted data communication channel ensures the security of the personal data of the website visitor.

Privacy Policy Terms and Changes

By using our website or filling in a regular customer application, you have read and agreed to these terms and conditions. We reserve the right to change the general terms and conditions of the privacy policy if necessary, notifying all regular customers, but we will do our best to keep our privacy policy up-to-date and available to you on our website.

The chief processor of the client’s personal data is HIKING BALTNORTH OÜ. If you have any questions or concerns about this Privacy Policy or data processing, please contact us at


You always have the right to apply to the Data Protection Inspectorate or a court to protect your data. The Data Protection Inspectorate is a state agency to which it is also possible to turn for advice or assistance on personal data protection issues.

 Terms of use of cookies

In order to provide you with the best possible user experience on our website, we use cookies.

What is a cookie?

A cookie is a small text file that is stored on your device when you visit a website.


What do we use cookies for?

By using cookies, we can provide a better user experience on the website, for example, cookies help to remember your previous visits and choices made on the website.

By using this website, you agree that we use cookies:

– to collect usage patterns and statistics;

– to remember user preferences and settings;

– to provide offers and marketing messages better suited to the user’s needs;

– to collect the information needed to develop the website;

– to log in, personalize the page and fill in the forms;

– to make it easier to share the content on the page on social media;

– to provide content (Facebook, Google).


What types of cookies do we use?

Session cookies

Session cookies – or temporary cookies – are used every time you visit our website and are deleted after you close your browser. Temporary cookies are used, for example, to remember the language selection of the website, the content of the shopping cart.

Persistent cookies

Persistent cookies remain on the user’s device even after the website has been closed. Persistent cookies have different expiration periods, and some of them remain in the user’s device for days, months, or even years. Persistent cookies are used, for example, to remember a user’s preferences and to store a username and password so that the user does not have to log in again with each visit.

Third-party cookies:

Our site uses third-party cookies to provide higher quality content, collect statistics and serve ads. You can read the privacy policy and terms of third parties on the cookie manufacturer’s page.

List of third-party cookies:

– You can read the Facebook cookie terms: https://www.facebook.com/policies/cookies/

– You can read Google’s cookie terms: https://www.google.com/policies/technologies/cookies/


How to restrict and delete cookies?

The user can delete cookies stored on the device and proactively prevent cookies from being stored on his device. To do this, the user must change the browser’s privacy settings.

For details, refer to the operating instructions of the web browser.

NB! If cookies are blocked, we cannot guarantee the proper functioning of the website.

More information about cookies can be found at: http://www.allaboutcookies.org/ or http://www.youronlinechoices.com/ee/